Return ProcedureTo initiate a return please contact our customer service department by telephone 1-800-872-9678. Office hours are from 8 am to 5:00 pm EST. Packages must be shipped back to the address listed on your return label and you must keep tracking numbers for the returned merchandise.
We accept Returns up to 30 days from the day your product is delivered.
- All Merchandise must be in new un-used condition.
- Partial cartons can not be returned.
- All Merchandise must be in original packaging with out damage to packaging. (No Shipping Labels or Markings on Original Packaging)
- The factory box must not be tampered with or written on or have any shipping labels attached or be defaced in anyway.
- Merchandise must include valid RGA # and Customer Information
- Returned items are subject to a 10% re-stocking fee on non-special order items.
- There are NO Returns on Special ordered items.
- Customers are responsible for return shipment costs
- • Refund is initiated once material is received